The WSO has critical responsibilities and performs essential functions that keep the fellowship running. Among them are:

• maintaining our literature inventory and fulfilling all literature orders
• distributing our periodical newsletter, Serenity Messenger (formerly The Twelve Step Rag )
• keeping our website updated and functioning smoothly
• coordinating the registration and re-registration of FA groups
• handling communications between the World Service Board and our FA groups
• supporting our annual World Service Convention and the work of our Group Outreach Committee
• answering phone calls from distressed parents and other relatives concerned about their loved ones’ real or suspected use of alcohol or drugs or related behavioral problems
• responding to inquiries about the FA program from outside the fellowship, and directing people to our meeting locations